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Older Person's COVID-19 Support Line

OLDER PERSON’S COVID-19 SUPPORT LINE

A new Older Person’s COVID-19 Support Line has been set up to provide information, support and check on older Australians during the period of social distancing measures in response to the COVID-19 pandemic. COTA Australia, National Seniors, Dementia Australia and the Older Person’s Advocacy Network have banded together to deliver this service with support from the Australian Government.

Senior Australians, their families and carers can freecall 1800 171 866 if they:

  • would like to talk with someone about what COVID-19 means for them or a loved ones

  • are feeling lonely or distressed

  • are caring for a someone and need some information or a listening ear about what COVID-19 means for your circumstances

  • are worried about COVID-19 means for their usual aged care service

  • are worried about a friend or family member living with dementia.

  • are unable to access information on the internet and would like up-to-date advice.

Home care services providers can also use the number and dial option 1 to refer home care clients who would like a call from an independent organisation to check on their wellbeing.

The service will include outbound and inbound calls to provide contact, reassurance and practical advice on connecting to services to maximise social engagement and wellbeing whilst at home.

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