eligibility for services
Most of our programs are for people living within our catchment area – Perth’s northern corridor. Older People’s Rights Service, encompasses all metropolitan Perth. There are exceptions, so if you are unsure, please feel free to send an enquiry.
We provide support in certain areas of law, if we are unable to assist we will refer you to someone who can help.
As our service is funded to help those most in need, when you contact us we will ask you questions about your employment status or income level. If you are unsure as to if you would be eligible, please feel free to send us through an enquiry.
If you request ongoing assistance, and we are unable to provide it, we will ensure to provide you with an appropriate referral.
booking an appointment
Appointments with our lawyers & advocates are made through a booking system. These bookings can be made by telephone or in person. We do complete a 'conflict of interest' check. You can find out more information about conflicts of interest here.
Both our Mirrabooka and Joondalup offices have disability access. Please ensure you book your appointment at the office most accessible to you. We also have access to interpreters (telephone and onsite) for all languages supported by TIS National. Please bare in mind that our onsite interpreters must be pre-booked (e.g AUSLAN), and certain language interpreters require a lead time of up to 7 days.
When you come to one of our offices for your appointment, please remember to bring all your relevant documents with you. If you have the document(s) on your phone, this will generally be okay, as long as you are able to email required documents through to the lawyer during the appointment.
We do not allow children between the ages of 2-17 into legal advice appointments concerning family law matters. We are likewise unable to supervise your children during an appointment. We can make an exception to this, but you must contact us prior to the appointment to discuss arrangements.
If you are being advised over the phone, you must have the ability to email through a copy of the essential documents. If you are unable to do so, we can scan your documents at either site.
about our fees
We do not charge fees for legal advice, but for each face-to-face appointment you will need to pay an administration fee of $20. This fee will be payable on the day of your appointment and you can pay by card (EFT, Visa, Mastercard) or in cash. If you have a Centrelink concession card, this fee is reduced to $10, but we will need to witness your card on the day.
If we prepare documents for you, a document preparation fee is payable. These vary from $20 to $100 with further concession rates applicable. These fees are subject to our ongoing assistance criteria and you are free to contact us if you wanted further information.