frequently asked questions
1. I’ve been turned away because of a ‘conflict of interest’, what does this mean?
a. Conflicts of interest are quite common in community legal centres like ours. Where a conflict has been established, we will not be able to tell you the reason why, as this is protected by confidentiality and privacy legislation. A conflict will generally be established due to one of the following three examples:
i. We have previously advised the other party in your matter about this matter, or a related matter, within the last 7 years
ii. We have advised the other party, or person, in an unrelated matter, in which you were involved; or
iii. A staff member or volunteer personally knows you, or the other party.
You can read more about conflicts of interest at this link.
2. I was told that you could help, but you can’t! Why?
a. Unfortunately, from time-to-time some agencies will direct you to us and use wording that leads you to believe we will definitely be able to help. We are only ever able to offer you assistance once we have spoken with you. Please contact us if you unsure of the level of assistance we can provide.
3. When are your available appointments?
a. We offer appointments face-to-face, and over the phone, during business hours Monday through Friday. We do not offer appointments in the evening or on the weekends.
4. My ex-partner has a high income, does that mean I can’t get help?
a. Definitely not, we appreciate everyone’s circumstances are different, and we endeavour to help where we can. If you are unsure, please contact us.
5. I've been calling but can't seem to get through!
a. From time-to-time demand will outweigh supply and our Client Service Officers will be unable to answer every inbound call. If you are unable to get through to us, please send an enquiry, and we will provide a response within two business days.
6. How long will it be until I receive a response from my website enquiry?
a. Please allow us two business days to respond to your enquiry. If your matter is urgent please call us on the numbers provided, if you are in physical danger call 000.