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FEEDBACK

We strive to provide quality services to our clients. You can assist us to achieve excellence by taking 5 minutes to answer the questions listed below. Please indicate the response that best describes your experience of using the Northern Suburbs Community Legal Centre (NSCLC).

Age Group :
18 - 34 35 - 49 50 - 64 65 - over
Sex : Indigenous :
Male Female Yes No
Interpreter : Disability Indicator :
Yes No Yes No
How easy was it to contact or visit us?
Difficult OK Easy Leave Blank
How did you find us?
Told by Legal Aid
Told by Government Agency
Told by Law Society
Saw a brochure
Told By Tenancy Service
      Other :
Told by Family Court
Told by family or friend
Told by another legal centre
Looked up the number in the Telephone book
How quickly did the service respond to your enquiry?
Not quickly enough (More than 7 days) Quickly enough (2-5 days)
Very quickly (1-2 days) Leave Blank
How well did we treat you?
Not very well Quite well Very well Leave Blank
Were the staff courteous on the telephone?
Yes No Leave Blank
Are the days and times of appointments suitable?
Yes No Leave Blank
Did staff explain clearly what the centre could offer you?
Yes No Leave Blank
Did staff provide you with relevant options for your case?
Yes No Leave Blank
Did staff offer you appropriate referrals?
Yes No Leave Blank
What type of assistance would you have liked? Please Specify :
Were you offered?
Education forums : Assistance with negotiation :
Yes No Leave Blank Yes No Leave Blank
Representation : Court documents :
Yes No Leave Blank Yes No Leave Blank
Legal Advice :  
Yes No Leave Blank  
Did you understand the advice you were given?
Didn’t understand at all Understood Understood very well Leave Blank
How useful was the assistance provided to you in helping you to understand or deal with your problem?
Not useful at all Useful Very useful Leave Blank
If your answer is “Not useful” would you please take a minute to state your reasons in the space below:
Any other comments :
To verify this feedback form, enter the word(s) as displayed below :


This survey is confidential and will only be used to evaluate and improve services. We thank you for your valuable time.

Community
Education Program

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Providing free educational workshops to community groups and community organisations.

Community
Advocacy

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Our community advocate specialises in providing advocacy and general assistance to members of the non English speaking community.

News &
Information

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Annual Report October 2012
Driving in Western Australia Booklet: 2011

Case Studies
& Videos

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How community legal centres help our community?

Publications &
Factsheets

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See our factsheets and publications on various legal topics and issues.